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Bath County News - Outlook
Owingsville, Kentucky
February 20, 2003     Bath County News - Outlook
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February 20, 2003

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/ Member of: q National Newspaper Association /Kentucky Press Association Kentucky Weekly Newspaper Association international Society of Weekly Newspaper Editors Ken E. Metz, Publisher & Managing Editor Margaret C. Metz, k... , Sunny Kramer, wrlmWoWw Lana McCoy, saw Ham/Patdck, oe/c,oo.,u Tonja Uay, .,,, o. m.,m. The customer is still king " One day a man walked into a Ithinkit'suncalledfor.No, I'mthecustomer.AndI'lltell :/i!!iil small grocery story just in time to you what else I am. I'm the customer who never comes hear an irate customer chewing back. Ifl get pushed around, I take whatever you hand out, the manager up one side and down because I know I'm not coming back. It's true this doesn't the other. This customer was un- relievemy feelings right off, as telling you what l thiok of happy about a number of things, you could, but in the long run it's far more deadly than including poor service, and he blowing my top. In fact, a nice customer like me, multi- was letting the manager know plied by others ofmy kind, canjustaboutruinabusiness. about it. The manager just stood Andtherearealotofnicepeopleintheworld, justlikeme. there taking this abuse, nodding When we get pushed far enough, we go to one of your his head up and down, and agree- competitors." ing with everything the customer My point is this. Why spend all that money on advertis- was saying. Finally, the manager ing to get new customers, if we are not going to take good said, "You're right sir, we will try care ofthem? Ifyou don't already know this, here are some to do better in the future." good reasons to keep adding new customers all the time. n The irate customer left, this Ofeach 100customers, 15 are lost in the lstyear..leaving man, walked over to the manager 85.13 are lost the 2nd year_leaving 72. 11 are lost the 3rd said, "Sir, I couldn't help but overhear what that year..leaving 61.9 are lost the 4th year..leaving 52. 8 are said to you, and I want to compliment you on the lostthe5thyear..leaving44.7arelostthe6thyear..leaving Y y?u handled him." The manager said, "You know, I 37.6 are lost the 7th year..leaving 31.5 arc lost the 8th had a 100 customers like him." This man said, year..leaving 26.4 are lost the 9th year..leaving 22. 3 are the way he treated you, why would you want 100 lost the 10th year...leaving 19. like him?" The manager said, "Heck, I got a Therefore, ifa business never adds any new customers, at the end of 10 years it wil! be down to 19 of the original t Einstein developed his Theory of Relativ- 100. This may be a round-about way of coming back to the I bet he never dreamed that it could be applied in so simplefactofhowwetreatthecustomerwillgoalongway , to the irate customer in this in determining the success or failure of any business. Yes, story, most customers are nice people and they are inafreemarketeconomy, the "Customer is Still the King." pint, buttheycanbelostandtheywilltake (Jim Davidson is a motivational speaker and syndicated credit cards and checkbook with them. For the columnist. You may contact him at 2 Bentley Drive, of customers, business owners, managers, em- Conway, AR 72034.) and especially new people just starting out in ..... I want to share some thoughts that may be Jim Davidson is a syndicated columnist who resides in What I am going to say may only be a reminder Conway, Arkansas, andhasservedasamotivatianalconsultant i you, but we should never forget that in the Americ,,an with the Chicago-basedNightengale-Conant Corporation. He Enterprise system, The Customer Is Still King. founded Continuing Education Services, Inc., and has since those who complain, is very developeda number of personal development products, includ- ing a cassette series, "America . A Brief Glimpse Of AU 50 success of any business We should strive "" complaints are legitimaie However, Most States" and "Staying Up in a Negative WorM". He is also the author of two books, titled How To Plan Your Life and ." don't complain. We call these people the "Nice Be the Best now in its third printing. ever asked yourself this question about Davidson has spoken to over 1,600 audiences in 15 states. guy who used to come by? Wonder where he His engagements have covered almost every area of society could well be his answer and it's not original and, he has worked with administrators, teachers, and students a nice customer You all know me. rm the in our nation's public schools. HIS personalphilosophy of life who never complains no matter what kind of service centers around common sense, hard work, and treating other never kick. I never nag. I never criticize, and I people with dignity and respect, qualities that he feels are so important to the future of our great nation. You can contact him am of making a scene as I've seen people at 2 Bentley Drive, Conway, AR 72032. in public places. to give women the right to vote passed by Kansas Senate; g man was injured while stretching ferry line across river 17, 1887 a right to vote Kansas State Senate vote of 25 to 14. Ilion children under 15 winning their bread in and factories of the United every child in town is 1887 gherty sold over 800 at a price from one cent dollars, to Judy has moved into his resi- at Bethel recently, bought of Atchinson, of Wyoming, the ferry line across fell from the line post seriously injured. 16, 1888 Ratliff ani Hiram Jackson, stablemen, of Mt. Ster- into a dispute in the office of se, which resulted in goutboth and the office stove in one Isaac al shot at a social gath- in Stepstone, great excite- no harm. Boys, be careful handle your guns 19, 1891 inNewYork and was buried in is opening a hardware J. J. Letton a drug store, in , former pastor the and David Will- purchased the Outlook 26, 1891 an Conyers and , daughter of Mar- held last Thursday by news of the killing of Ed T. ffDallas,Texas, Cash, was received with sorrow, V 20, 1896 of Flat Creek, sold and" to J. B. Goodpaster, 5,000 OZ tobacco at 8 cents. of Miss Anna and Mr. Voris place February M. Burbridge, in ing. February 27, 1896 John T. Lathram is down with a severe case of pneumonia at his home on Naylor's Branch. The closing of the doors of the David Wilson Bank, in Flemingsburg, was a surprise to our people as they thought it was one of the solid institu- tions. February 18, 1897 Dr. G. W. Conner bought the resi- dence of Mrs. Mary Donaldson on Main Street for eleven hundred dol- lars. Miss CynthiaDarnell andJ. L. Vice eloped from Sherburne and were mar- ried by Rev. Chandler, in Bethel. Taking Salt Lick as the center and drawing a circle four miles in diam- eter, we have within that radius, 15 widows. ' February 25, 1897 According to rule, a drought is pre- saged by the extraordinary rainfall in the first quarter of the year. In 1884 there was a similar precipitation of water and a dryer fall and summer were never known. Some of the boys took the wildcat out of Reynoldsvitle to have some sport. None of the fighting dogs there could do a thing to Lynx Rufus. February 17,1898 Mrs. Elizabeth Denton, of Gergetown, visited her son, A. N. Denton, this week. The emblematic bronze wheel has arrived for the monument for A. D. Ruffs grave in the cemetery. It will be mounted on a massive stone base. There have been some large crops of winter tobacco raised (around 'stoves) and from smoke of the burning tobacco beds the usual acreage will be cultivated this summer. February 24, 1898 Who wants to go to Cuba to help the insurgents gain their freedom? Aunt Kitty Coyle, of Naylor's Branch, is in good health as usual and is still able to sit by the fire and smoke her pipe. February 20, 1919 Leona Katherine, age 5 years, daughter of Robert Williams, died of spinal meningitis Tuesday, interment in the cemetery here. The appraisers have fixed the value of the estate of Mrs. Mary Flagler Bingham at $99,584,886, of which the state claims $4,537,418.98 as in- heritance tax. February 27, 1919 Harvey Sexton and Mrs. Elizabeth Conn were married in Mt. Sterling, Wednesday of last week. Nick McCarty, of Slat Lick, had his hip broken by the kick of a mule. Ben Arnold has received from his son, Joe,, who is with the American Army in Germany, a German helmet. February 16, 1922 Dock Coyle, who is sojourning in Colorado for his health, is here for a visit with his parents, Mr. and Mrs. W. Coyle. 1937 Note: "Worm is preparing for another war/" According to a survey made by the foreign policy association, the world expenditure on arms and armies in preparation for war has more than doubled in the last two years, reach- ing a record height of $11,000,000 in 1936 alone. The cost of armaments in 1934 was $5,000,000. Soviet Russia in both years is ac- credited with the lead in the spending for military purposes, its military bud- get for 1936 reaching almost $3,000,000,000. But the greatest in- crease in the course of the two years was recorded by Germany, whose tremendous rearmament program had raised the German military budget to seven times in 1934 level. It is esti- mated as spending $2,600,000,000 in 1936. In Germany, Japan and Italy the proportion of the national income going to unproductive military pur- poses has reached "alarming figures" andmany othereountrieshave strained thefinancialresource,,,thereportsays. February 18, 1999 Last week Morehead State Uni- versity retired Dan Swartz's old bas- ketball number at the All-American banquet and half-time celebration. Swartz, who passed away in 1997, is among eight people to have their jer- seys hung in the rafters by the univer- sity. All retired members had to be named All-American basketball play. ers while playing at Morehead. Swartz's wife, Peggy, and son Chris were present. When Chris is eligible, he may have a chance to have his number retired aleng with his father. If it occurs, the two will be the only father-so, duo to have numbers re- fired in MSU history. LE'] King C:ossword Dear Editor: Let's use some common sense Let's get to the bottom of what's going on in Frankfort. Our duly elected Governor and General Assembly refuse to pass a state budg- et, even though our Constitution requires them to do so. The Republicans blame the Democrats, and the Democrats blame the Republicans. I think there is enough legitimate blame for everybody. The Governor tells us that our financial situation is such, that we must either raise taxes or premature- ly release convicted felons, seriously cut health care for our poor and eld- erly, and make major cuts in educa- tion at every level It is not my intent to attack any individual, but I cannot sit idly by and allow such incorrect information to be passed on to the people of this great Commonwealth. We do have another option. Don't believe anybody who tells you we don't. We can tell the politicians that the gravy train is over and demand that they cut political jobs without reducing services. The great majority of state workers are well-qualified, wonderful people who would be an asset to any business. However, there is another 2% or so who could be sent home tomorrow and they would never be missed. There are two categories of exces- sive expenditures that have been basically ignored in the budget debate. One is Personal Service Contracts and the other is called Memorandums of Agreement, or MOAs. Many of the contracts found in these categories are justifiable. However, many provide a logical and fertile area for common sense sav- ings. I know something about this. During the last budget period that included part of our administration, which was the fiscal year from July 1, 1995, to June 30, 1996, the total state authorization in this area was less than $200 million ($193,202,949.51). During the last budget cycle, which ended June 30, 2002, the total authorization in this area had risen to 2 billion, 44 million dollars ($2,044,290,155.60)!! A ten- fold increase in just six years! This is the area that can realistically be cut without cutting education or health care. This is the area where many political jobs and favors have dramat- ically increased, at the expense of our most vulnerable citizens: Well meaning people have been focusing on relatively small areas of the budget like principal assistants (PAs). Certainly, they need to be sub- stantially reduced., But if you elimi- nate them all, you are only saving approximately $7 million. While this is a significant amount of money, it pales in comparison to $2 billion. The truth of the matter, is that the payroll in Frankfort has become bloated and no one seems willing to do anything about it, except to pro- pose major cuts that will hurt the gen- eral public. Why is no one of either political party talking about a ten- fold increase in personal service and MOA authorizations in just six years? This isn't the only place to affect savings, but it is a fertile place to start, even though many of the contracts are justifiable, The choice that our elected offi- cials of both parties must make is simply this. Are they going to accept the faulty logic, which says we have only two choices: Raise taxes or cut services? Or are they going to use some common sense and tell both political parties that the gravy train is over? Shame on our leaders for authorizing $2 billon in a single year on Personal Service Contracts and Memorandums of Agreement and then saying that we have to cut our children's education, reduce health services for our sick and eldedy and turn convicted felons loose to rape and rob. The primary purpose of govern- ment is to help those who are unable, not unwilling, to help themselves. Through proper education, we can prepare our people to provide for themselves. If we back away from our commitment to education, we will make many of our people more dependent on government rather than less depcndcnt. We must not allow this to happen. If our elected leaders will cut a significant amount of the waste out of our government, I am convinced that the public will look favorably upon this and would then he willing to sup- port fair and reasonable tax reform, that would tie our taxes to growing and expanding economy. If our lead- ers refuse to focus on the elimination of major waste and look instead for I ACROSS 1 Hardly hirsute 5 Word-pro- cessing pro- gram, e.g. 8 Leading man? 12 Food of the gods 14 Languish 15 Rock-and-roll legend? 16 Margarine servings 17 Payable 18 Comedians' Muse 20 Underworld deity 23 Centrifuge insert 24 Sues or Alda 25 Remus' broth- er 28 Summertime in NYC 29 Sire 30 Cartoonist Chast 32 Mama's boy? 34 Arrange alphabetically, perhaps 35 Competent 36 Argo skipper 37 Snaky-haired Gorgon 40 Ump's call 41 It takes the cake 42 Muse of hero- ic poetry 47 Highlander m m m 17 20 121 122 128 I 1 1,3 137 136 139 147 I 14g I 48 Handsome youth of Greek myth 49 Barbra's "A Star Is Born" co-star 50 Insult (sl.) 51 Charity 10 11 13 19 20 DOWN 21 1 - -relief 22 2 Parisian pal 3 Scale abbr. 23 4 English poet John 25 5 Carolina 26 county 6 More, to the 27 maestro 29 7 Hobbies and major tax increases, they will never get the confidence of the public and tax reform will be even more difficult because of a skeptical public We cannot afford this skepticism, since meaningful tax reform is an absolute necessity. It is a terrible mistake to ignore major waste and then try to tax our way to prosperity. Such a philosophy has never worked in the past and I am sure it will not work in the future. This should not be a partisan issue. There is enough legitimate blame for everybody. It is time to rise above petty political posturing and do what's right for all of our people. Think about it. To me, it's just common sense. Brereton C. Jones Former Governor of Kentucky 1991-1995 Dear Editor: I am walking in the land of Israel, where Jesus walked and trod, O glory, I am talking to the son of God. Israel don't need no help from the lion or the bear. My God will move in there. David killed the bear, David killed the lion, my God will move in time. I got a hammer and chisel from the Lord, I am going to break down old Satan's door. I have been with Jesus in storms, in the clouds, I felt no harm, in that great snowstorm. There on that mountain, there stands my Lord, you in the valley, be careful below, for you don't know when you will go. Straight is the way, and narrow is the gate, get right with Jesus before it's. too late. Preacher Conner Coney Freachburg, KY Dear Editor: We would like to express our thanks for the wonderful firemen in Owingsville. They are wonderful to come to us when called upon in emer- gencies, like pumping out our base- ments, removing our limbs from the power lines, and other calls. They are so polite, efficient and understanding. We are so fortunate to have these young men to come to us in times of need. We thank you from the depths of our hearts, and our prayers are with you in all the dangers you encounter. We also would like to express our thanks to the OES and the Delta Gas people, who have helped so many people. We will always he thankful for our little town with such caring peo- ple. LBiian Moore Lda Bruce Denton Mary Louise Denton Betty Ruth Rawlings games 31 Buddhist sect Shock 33 Intimidates Rotary phone 34 Daughter of feature Muhammad Con 36 Seventh Arizona city month Piece ofwork 37 Spoof High (Fr.) 38 24/7, so to Possessed speak Additionally 39 Sandwich Social shop engagement 40 Automaker Fashion mag- Ransom Eli - azine 43 Blackbird Swapped out 44 Lubricant "Exodus" 45 Lap dog, for author short Alone 46 Type units They get pap smears MSU students ship out with the National Guard Standing proudly in their camou- flage uniforms, the eight young men came as a group to the Registrars office at MSU, to take care of one more detail before shipping out with other members of the Morehead unit of the Kentucky Army National Guard. It was time to officially withdraw from school, to interrupt their college studies for what could be at least a year, as they answer the call to arms. Others in their ranks had already com- pleted the MSU paperwork, as many as a dozen in all, who lea early last Friday for Fort Polk, Louisiana, and an uncertain future. "I was so proud of how they han- dled themselves and how calmly and bravely they talked about doing their duty, and the privilege of serving our country," recalled MSU Registrar Loretta Lykins. "I was struck by how young they are, and that they are leav- ing so much behind." MSU grants full refunds to stu- dents called to active military duty, and allows them to withdraw from classes without academic penalty. With the paperwork comp[etL the young soldiers filed out in the same orderly fashion, smiling and waving in response to the warm good-byes of the office staff. "In those fleeting moments, the spirit of the office staff was broken and our smiles were replaced with tears," Lykins said. "All of a sudden, the prospect of war had become very personal and very real to all of us." Public Service Announcement Senior Citizens of Bath Comzty, protect yourself from being a next victim! The Owingsville Police Department will be giving a presen- tation on Senior Safety at the Bath County Senior Center, Water Sueet, March 12, 2003, at 10:30 a.m. For more information, contact Vanessa Frazier, at Gateway ADD, at 1-606-674-635 Like to advertiN but. don't know wt mt to dot No problem1 and a friendly News-Outlook Ad-visor will show Our policy... Any advezti$ing offe by any person to any employee or agent of'I  County f, Outlook is subject to final acceptance by the publisher at any time prior to distribution oz newspaper. The publisher reserves the right to re_fund any money paid and to reject any offer to advertise. The fight is also re'ved to edit all news or advesing copy tO expOS clarity. The News-Outiook will extend credit for any orrm made in an tivertineat Ollly lift me actual space taken by the error and not for the full advetlizement. Conections of significant tr stakes in this newspaper wiU be published wbe atteation is called to these en'ots. All letters the editor should be no more than 200 words in length and must be signed by the wri,, to with his or her phone num and wailing address listed, to be conddexed for pubdb. Equal Housing Opportunity: We are pledged to the letter and spirit of U. S. policy for the achievemcot of equal bondng opportmdty t e the Nation. We encourage and mppun an atmativ advertidng and marketing program in which tbeee are no barriers to obtaining housing by'_-,," of race, color, religion, sex, _t___ie. ,,,,;ti,t e t, or Izatiomd Otin.