/
Member of:
q National Newspaper Association
/Kentucky Press Association
Kentucky Weekly Newspaper Association
international Society of Weekly Newspaper Editors
Ken E. Metz, Publisher & Managing Editor
Margaret C. Metz, k... ,
Sunny Kramer, wrlmWoWw
Lana McCoy, saw
Ham/Patdck, oe/c,oo.,u
Tonja Uay, .,,, o. m.,m.
The customer is still king "
One day a man walked into a Ithinkit'suncalledfor.No, I'mthecustomer.AndI'lltell
:/i!!iil small grocery story just in time to you what else I am. I'm the customer who never comes
hear an irate customer chewing back. Ifl get pushed around, I take whatever you hand out,
the manager up one side and down because I know I'm not coming back. It's true this doesn't
the other. This customer was un- relievemy feelings right off, as telling you what l thiok of
happy about a number of things, you could, but in the long run it's far more deadly than
including poor service, and he blowing my top. In fact, a nice customer like me, multi-
was letting the manager know plied by others ofmy kind, canjustaboutruinabusiness.
about it. The manager just stood Andtherearealotofnicepeopleintheworld, justlikeme.
there taking this abuse, nodding When we get pushed far enough, we go to one of your
his head up and down, and agree- competitors."
ing with everything the customer My point is this. Why spend all that money on advertis-
was saying. Finally, the manager ing to get new customers, if we are not going to take good
said, "You're right sir, we will try care ofthem? Ifyou don't already know this, here are some
to do better in the future." good reasons to keep adding new customers all the time.
n The irate customer left, this Ofeach 100customers, 15 are lost in the lstyear..leaving
man, walked over to the manager 85.13 are lost the 2nd year_leaving 72. 11 are lost the 3rd
said, "Sir, I couldn't help but overhear what that year..leaving 61.9 are lost the 4th year..leaving 52. 8 are
said to you, and I want to compliment you on the lostthe5thyear..leaving44.7arelostthe6thyear..leaving
Y y?u handled him." The manager said, "You know, I 37.6 are lost the 7th year..leaving 31.5 arc lost the 8th
had a 100 customers like him." This man said, year..leaving 26.4 are lost the 9th year..leaving 22. 3 are
the way he treated you, why would you want 100 lost the 10th year...leaving 19.
like him?" The manager said, "Heck, I got a Therefore, ifa business never adds any new customers,
• at the end of 10 years it wil! be down to 19 of the original
t Einstein developed his Theory of Relativ- 100. This may be a round-about way of coming back to the
I bet he never dreamed that it could be applied in so simplefactofhowwetreatthecustomerwillgoalongway
, to the irate customer in this in determining the success or failure of any business. Yes,
story, most customers are nice people and they are inafreemarketeconomy, the "Customer is Still the King."
p°int, buttheycanbelostandtheywilltake (Jim Davidson is a motivational speaker and syndicated
credit cards and checkbook with them. For the columnist. You may contact him at 2 Bentley Drive,
of customers, business owners, managers, em- Conway, AR 72034.)
and especially new people just starting out in .....
I want to share some thoughts that may be Jim Davidson is a syndicated columnist who resides in
What I am going to say may only be a reminder Conway, Arkansas, andhasservedasamotivatianalconsultant
i you, but we should never forget that in the Americ,,an with the Chicago-basedNightengale-Conant Corporation. He
Enterprise system, The Customer Is Still King. founded Continuing Education Services, Inc., and has since
those who complain, is very developeda number of personal development products, includ-
ing a cassette series, "America . A Brief Glimpse Of AU 50
success of any business We should strive ""
complaints are legitimaie However, Most States" and "Staying Up in a Negative WorM". He is also the
• author of two books, titled How To Plan Your Life and
." don't complain. We call these people the "Nice Be the Best now in its third printing.
ever asked yourself this question about Davidson has spoken to over 1,600 audiences in 15 states.
guy who used to come by? Wonder where he His engagements have covered almost every area of society
could well be his answer and it's not original and, he has worked with administrators, teachers, and students
a nice customer You all know me. rm the in our nation's public schools. HIS personalphilosophy of life
who never complains no matter what kind of service centers around common sense, hard work, and treating other
never kick. I never nag. I never criticize, and I people with dignity and respect, qualities that he feels are so
important to the future of our great nation. You can contact him
am of making a scene as I've seen people at 2 Bentley Drive, Conway, AR 72032.
in public places.
to give women the right to vote passed by Kansas Senate;
g man was injured while stretching ferry line across river
17, 1887
a right to vote
Kansas State Senate
vote of 25 to 14.
Ilion children under 15
winning their bread in
and factories of the United
every child in town is
1887
gherty sold over 800
at a price from one cent
dollars, to
Judy has moved into his resi-
at Bethel recently, bought of
Atchinson, of Wyoming,
the ferry line across
fell from the line post
seriously injured.
16, 1888
Ratliff ani Hiram Jackson,
stablemen, of Mt. Ster-
into a dispute in the office of
se, which resulted in
goutboth
and the office stove in one
Isaac al shot at a social gath-
in Stepstone,
great excite-
no harm. Boys, be careful
handle your guns•
19, 1891
inNewYork
and was buried in
is opening a hardware
J. J. Letton a drug store, in
, former pastor the
and David Will-
purchased the Outlook•
26, 1891
an Conyers and
, daughter of Mar-
held last Thursday by
news of the killing of Ed T.
ffDallas,Texas,
Cash, was received with
sorrow,
V 20, 1896
of Flat Creek, sold and"
to J. B. Goodpaster, 5,000
OZ tobacco at 8 cents.
of Miss Anna
and Mr. Voris
place February
M. Burbridge, in
ing.
February 27, 1896
John T. Lathram is down with a
severe case of pneumonia at his home
on Naylor's Branch.
The closing of the doors of the
David Wilson Bank, in Flemingsburg,
was a surprise to our people as they
thought it was one of the solid institu-
tions.
February 18, 1897
Dr. G. W. Conner bought the resi-
dence of Mrs. Mary Donaldson on
Main Street for eleven hundred dol-
lars.
Miss CynthiaDarnell andJ. L. Vice
eloped from Sherburne and were mar-
ried by Rev. Chandler, in Bethel.
Taking Salt Lick as the center and
drawing a circle four miles in diam-
eter, we have within that radius, 15
widows.
' February 25, 1897
According to rule, a drought is pre-
saged by the extraordinary rainfall in
the first quarter of the year. In 1884
there was a similar precipitation of
water and a dryer fall and summer
were never known.
Some of the boys took the wildcat
out of Reynoldsvitle to have some
sport. None of the fighting dogs there
could do a thing to Lynx Rufus.
February 17,1898
Mrs. Elizabeth Denton, of
Gergetown, visited her son, A. N.
Denton, this week.
The emblematic bronze wheel has
arrived for the monument for A. D.
Ruffs grave in the cemetery. It will be
mounted on a massive stone base.
There have been some large crops
of winter tobacco raised (around
'stoves) and from smoke of the burning
tobacco beds the usual acreage will be
cultivated this summer.
February 24, 1898
Who wants to go to Cuba to help
the insurgents gain their freedom?
Aunt Kitty Coyle, of Naylor's
Branch, is in good health as usual and
is still able to sit by the fire and smoke
her pipe.
February 20, 1919
Leona Katherine, age 5 years,
daughter of Robert Williams, died of
spinal meningitis Tuesday, interment
in the cemetery here.
The appraisers have fixed the value
of the estate of Mrs. Mary Flagler
Bingham at $99,584,886, of which
the state claims $4,537,418.98 as in-
heritance tax.
February 27, 1919
Harvey Sexton and Mrs. Elizabeth
Conn were married in Mt. Sterling,
Wednesday of last week.
Nick McCarty, of Slat Lick, had
his hip broken by the kick of a mule.
Ben Arnold has received from his
son, Joe,, who is with the American
Army in Germany, a German helmet.
February 16, 1922
Dock Coyle, who is sojourning in
Colorado for his health, is here for a
visit with his parents, Mr. and Mrs.
W. Coyle.
1937 Note: "Worm is preparing
for another war/"
According to a survey made by the
foreign policy association, the world
expenditure on arms and armies in
preparation for war has more than
doubled in the last two years, reach-
ing a record height of $11,000,000 in
1936 alone. The cost of armaments in
1934 was $5,000,000.
Soviet Russia in both years is ac-
credited with the lead in the spending
for military purposes, its military bud-
get for 1936 reaching almost
$3,000,000,000. But the greatest in-
crease in the course of the two years
was recorded by Germany, whose
tremendous rearmament program had
raised the German military budget to
seven times in 1934 level. It is esti-
mated as spending $2,600,000,000 in
1936.
In Germany, Japan and Italy the
proportion of the national income
going to unproductive military pur-
poses has reached "alarming figures"
andmany othereountrieshave strained
thefinancialresource,,,thereportsays.
February 18, 1999
Last week Morehead State Uni-
versity retired Dan Swartz's old bas-
ketball number at the All-American
banquet and half-time celebration.
Swartz, who passed away in 1997, is
among eight people to have their jer-
seys hung in the rafters by the univer-
sity. All retired members had to be
named All-American basketball play.
ers while playing at Morehead.
Swartz's wife, Peggy, and son Chris
were present. When Chris is eligible,
he may have a chance to have his
number retired aleng with his father.
If it occurs, the two will be the only
father-so, duo to have numbers re-
fired in MSU history.
LE'] King C:ossword
Dear Editor:
Let's use some common sense
Let's get to the bottom of what's
going on in Frankfort. Our duly
elected Governor and General
Assembly refuse to pass a state budg-
et, even though our Constitution
requires them to do so. The
Republicans blame the Democrats,
and the Democrats blame the
Republicans. I think there is enough
legitimate blame for everybody.
The Governor tells us that our
financial situation is such, that we
must either raise taxes or premature-
ly release convicted felons, seriously
cut health care for our poor and eld-
erly, and make major cuts in educa-
tion at every level• It is not my intent
to attack any individual, but I cannot
sit idly by and allow such incorrect
information to be passed on to the
people of this great Commonwealth.
We do have another option. Don't
believe anybody who tells you we
don't. We can tell the politicians that
the gravy train is over and demand
that they cut political jobs without
reducing services. The great majority
of state workers are well-qualified,
wonderful people who would be an
asset to any business. However, there
is another 2% or so who could be sent
home tomorrow and they would
never be missed.
There are two categories of exces-
sive expenditures that have been
basically ignored in the budget
debate. One is Personal Service
Contracts and the other is called
Memorandums of Agreement, or
MOAs. Many of the contracts found
in these categories are justifiable.
However, many provide a logical and
fertile area for common sense sav-
ings. I know something about this.
During the last budget period that
included part of our administration,
which was the fiscal year from July 1,
1995, to June 30, 1996, the total state
authorization in this area was less
than $200 million
($193,202,949.51). During the last
budget cycle, which ended June 30,
2002, the total authorization in this
area had risen to 2 billion, 44 million
dollars ($2,044,290,155.60)!! A ten-
fold increase in just six years! This is
the area that can realistically be cut
without cutting education or health
care. This is the area where many
political jobs and favors have dramat-
ically increased, at the expense of our
most vulnerable citizens:
Well meaning people have been
focusing on relatively small areas of
the budget like principal assistants
(PAs). Certainly, they need to be sub-
stantially reduced., But if you elimi-
nate them all, you are only saving
approximately $7 million. While this
is a significant amount of money, it
pales in comparison to $2 billion.
The truth of the matter, is that the
payroll in Frankfort has become
bloated and no one seems willing to
do anything about it, except to pro-
pose major cuts that will hurt the gen-
eral public. Why is no one of either
political party talking about a ten-
fold increase in personal service and
MOA authorizations in just six
years? This isn't the only place to
affect savings, but it is a fertile place
to start, even though many of the
contracts are justifiable,
The choice that our elected offi-
cials of both parties must make is
simply this. Are they going to accept
the faulty logic, which says we have
only two choices: Raise taxes or cut
services? Or are they going to use
some common sense and tell both
political parties that the gravy train is
over? Shame on our leaders for
authorizing $2 billon in a single year
on Personal Service Contracts and
Memorandums of Agreement and
then saying that we have to cut our
children's education, reduce health
services for our sick and eldedy and
turn convicted felons loose to rape
and rob.
The primary purpose of govern-
ment is to help those who are unable,
not unwilling, to help themselves.
Through proper education, we can
prepare our people to provide for
themselves. If we back away from
our commitment to education, we
will make many of our people more
dependent on government rather than
less depcndcnt. We must not allow
this to happen.
If our elected leaders will cut a
significant amount of the waste out of
our government, I am convinced that
the public will look favorably upon
this and would then he willing to sup-
port fair and reasonable tax reform,
that would tie our taxes to growing
and expanding economy. If our lead-
ers refuse to focus on the elimination
of major waste and look instead for
I
ACROSS
1 Hardly hirsute
5 Word-pro-
cessing pro-
gram, e.g.
8 Leading man?
12 Food of the
gods
14 Languish
15 Rock-and-roll
legend?
16 Margarine
servings
17 Payable
18 Comedians'
Muse
20 Underworld
deity
23 Centrifuge
insert
24 Sues or Alda
25 Remus' broth-
er
28 Summertime
in NYC
29 Sire
30 Cartoonist
Chast
32 Mama's boy?
34 Arrange
alphabetically,
perhaps
35 Competent
36 Argo skipper
37 Snaky-haired
Gorgon
40 Ump's call
41 It takes the
cake
42 Muse of hero-
ic poetry
47 Highlander
m
m
m
17
20 121 122
128 I 1
1,3
137 136 139
147 I
14g I
48 Handsome
youth of
Greek myth
49 Barbra's "A
Star Is Born"
co-star
50 Insult (sl.)
51 Charity
10
11
13
19
20
DOWN 21
1 - -relief 22
2 Parisian pal
3 Scale abbr. 23
4 English poet
John 25
5 Carolina 26
county
6 More, to the 27
maestro 29
7 Hobbies and
major tax increases, they will never
get the confidence of the public and
tax reform will be even more difficult
because of a skeptical public• We
cannot afford this skepticism, since
meaningful tax reform is an absolute
necessity.
It is a terrible mistake to ignore
major waste and then try to tax our
way to prosperity. Such a philosophy
has never worked in the past and I am
sure it will not work in the future.
This should not be a partisan
issue. There is enough legitimate
blame for everybody. It is time to rise
above petty political posturing and do
what's right for all of our people.
Think about it. To me, it's just
common sense.
Brereton C. Jones
Former Governor of Kentucky
1991-1995
Dear Editor:
I am walking in the land of Israel,
where Jesus walked and trod, O glory,
I am talking to the son of God.
Israel don't need no help from the
lion or the bear. My God will move in
there. David killed the bear, David
killed the lion, my God will move in
time.
I got a hammer and chisel from the
Lord, I am going to break down old
Satan's door.
I have been with Jesus in storms, in
the clouds, I felt no harm, in that great
snowstorm.
There on that mountain, there
stands my Lord, you in the valley, be
careful below, for you don't know
when you will go.
Straight is the way, and narrow is
the gate, get right with Jesus before it's.
too late.
Preacher Conner Coney
Freachburg, KY
Dear Editor:
We would like to express our
thanks for the wonderful firemen in
Owingsville. They are wonderful to
come to us when called upon in emer-
gencies, like pumping out our base-
ments, removing our limbs from the
power lines, and other calls. They are
so polite, efficient and understanding.
We are so fortunate to have these
young men to come to us in times of
need. We thank you from the depths of
our hearts, and our prayers are with
you in all the dangers you encounter.
We also would like to express our
thanks to the OES and the Delta Gas
people, who have helped so many
people. We will always he thankful for
our little town with such caring peo-
ple.
LBiian Moore
Lda Bruce Denton
Mary Louise Denton
Betty Ruth Rawlings
games 31 Buddhist sect
Shock 33 Intimidates
Rotary phone 34 Daughter of
feature Muhammad
Con 36 Seventh
Arizona city month
Piece ofwork 37 Spoof
High (Fr.) 38 24/7, so to
Possessed speak
Additionally 39 Sandwich
Social shop
engagement 40 Automaker
Fashion mag- Ransom Eli -
azine 43 Blackbird
Swapped out 44 Lubricant
"Exodus" 45 Lap dog, for
author short
Alone 46 Type units
They get pap
smears
MSU students ship
out with the
National Guard
Standing proudly in their camou-
flage uniforms, the eight young men
came as a group to the Registrars
office at MSU, to take care of one
more detail before shipping out with
other members of the Morehead unit
of the Kentucky Army National
Guard.
It was time to officially withdraw
from school, to interrupt their college
studies for what could be at least a
year, as they answer the call to arms.
Others in their ranks had already com-
pleted the MSU paperwork,
as many as a dozen in all, who lea
early last Friday for Fort Polk,
Louisiana, and an uncertain future.
"I was so proud of how they han-
dled themselves and how calmly and
bravely they talked about doing their
duty, and the privilege of serving our
country," recalled MSU Registrar
Loretta Lykins. "I was struck by how
young they are, and that they are leav-
ing so much behind."
MSU grants full refunds to stu-
dents called to active military duty,
and allows them to withdraw
from
classes without academic penalty.
With the paperwork comp[etL the
young soldiers filed out in the same
orderly fashion, smiling and waving in
response to the warm good-byes of the
office staff.
"In those fleeting moments, the
spirit of the office staff was broken
and our smiles were replaced with
tears," Lykins said. "All of a sudden,
the prospect of war had become very
personal and very real to all of us."
Public Service
Announcement
Senior Citizens of Bath Comzty,
protect yourself from being a next
victim! The Owingsville Police
Department will be giving a presen-
tation on Senior Safety at the Bath
County Senior Center, Water Sueet,
March 12, 2003, at 10:30 a.m.
For more information, contact
Vanessa Frazier, at Gateway ADD, at
1-606-674-635
Like to advertiN but.
don't know wt mt to dot
No problem1
and a friendly News-Outlook
Ad-visor will show
Our policy...
Any advezti$ing offe by any person to any employee or agent of'I County f,
Outlook is subject to final acceptance by the publisher at any time prior to distribution oz
newspaper. The publisher reserves the right to re_fund any money paid and to reject any offer
to advertise. The fight is also re'ved to edit all news or advesing copy tO expOS clarity.
The News-Outiook will extend credit for any orrm made in an tivertineat Ollly lift me
actual space taken by the error and not for the full advetlizement. Conections of significant
tr stakes in this newspaper wiU be published wbe atteation is called to these en'ots. All letters
the editor should be no more than 200 words in length and must be signed by the wri,,
to
with his or her phone num and wailing address listed, to be conddexed for pubdb.
Equal Housing Opportunity: We are pledged to the letter and spirit of
U. S. policy for the achievemcot of equal bondng opportmdty t e
the Nation. We encourage and mppun an atmativ advertidng and
marketing program in which tbeee are no barriers to obtaining housing
by'_-,," of race, color, religion, sex, _t___ie. ,,,,;ti,t e t, or Izatiomd Otin.
